Frequently Asked Questions
1. Are Tan & Tailor products handmade?
Yes — every pair is crafted by hand by skilled artisans, using techniques passed down for decades. No machines are involved in the stitching or finishing process
2. What type of leather do you use?
We source premium calf leather from trusted tanneries, giving each pair a soft, durable finish that only improves with age.
3. How do I find my correct shoe size?
Every pair is made to order with custom sizing. Check our size guide for accurate measurements, or reach out to our team for help.
4. How long will my order take to arrive?
5. How should I take care of my shoes?
We recommend a quality shoe-care product line like Saphir creams and waxes. Clean gently, polish regularly, and store in a dry spot to keep them looking their best for longer.
6. Can I order a custom color or design?
Yes, custom options are available on select styles — just contact our team to discuss what you have in mind.
7. What if my shoes don't fit right?
We take great care with sizing, but if something's off, contact us right away and we'll help you sort out the right fit.
8. What's your return policy?
We offer 30-day returns from the delivery date. Submit a request through our returns portal, and it's reviewed and approved within 24–48 hours.