Refund policy

Return and refund policy

Our Commitment

At Tan & Tailor, every item is crafted to order using high-quality leather and skilled workmanship. Because each product is made specifically for you, our return process is structured to remain fair while protecting the value of our craftsmanship.

Order Cancellation Policy

  • Within 24 Hours: You may cancel your order within 24 hours of placing it for a full refund.
  • After 24 Hours: Since all products are made to order and production begins immediately, any cancellation requested after 24 hours will incur a 30% non-refundable fee deducted from your total refund.

Day Return Window

You may request a return or exchange within 30 days of delivery. Requests submitted after 30 days will not be accepted.

Returns Policy

We offer a 30-day return window if you are not satisfied with your purchase.

Conditions:

  • Return shipping charges are the responsibility of the customer.
  • Items must be unused, unworn, and in their original condition.
  • Products must be returned in their original packaging.
  • Outsoles and leather surface must show no signs of wear, scuffs, or creasing.

Non-Returnable & Final Sale Items

The following items are strictly non-returnable and non-refundable:

  • Custom & Made-to-Order Items: Products customized to specific measurements or personal requests.
  • Sale & Clearance Items: Any items purchased under promotional discount, sale, or final sale tags.

Size Exchanges (One-Time Exchange)

If your item does not fit:

  • Items must be unused and in original condition.
  • The customer is responsible for return shipping, and a re-shipping fee may apply for the new pair.
  • We strongly recommend checking our size guide before ordering to avoid sizing issues.

Damaged or Defective Items

If your item arrives damaged, faulty, or incorrect:

  • You must report it within 48 hours of delivery.
  • Clear photo evidence must be uploaded via the return portal.

Once verified:

  • We will offer a free replacement or a full refund.
  • Tan & Tailor will cover all associated return and re-shipping costs.

Refund Process

Once your return is received and inspected:

Approved refunds are issued to your original payment method within 5–10 business days.

  • Original shipping fees are non-refundable.
  • We reserve the right to reject returns that show signs of wear, damage, or unauthorized alterations.
  • Natural variations in leather texture, grain, and shade are characteristics of authentic leather and are not considered manufacturing defects.

Return Shipping

  • Customers are responsible for all return shipping costs.
  • The official return address will be provided upon request approval.
  • We strongly recommend using a tracked shipping service. Tan & Tailor is not responsible for returns lost or damaged in transit.

💬 Need Help?
Our customer support team is here whenever you need us. Your satisfaction is our priority, and we are always happy to assist.
📧 info@tan&tailor.com